Shop Policies
Processing Time
- The time needed to fill an order varies from 3-15 business days. For details, see the processing and shipping time displayed on the product page.
Shipping
- Shipping is sent through the USPS and UPS.
- Due to item customization and international processing, shipments may arrive up to 25 days from date of purchase. Please be patient as we are a new store and working tirelessly to create inventory opportunities.
- We only ship to United States at this time.
Shipping FAQ
- Buyers are responsible for providing an accurate and up-to-date shipping address.
- If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. Please contact USPS with your tracking number to have your package rerouted.
- If an item is not delivered to the buyer because of an inaccurate shipping address, please email us at tylar@bulabag.com, and we can begin the process of reshipment. The customer is responsible for the additional shipping cost.
Returns, Exchanges, & Cancellations
- At this time, returns and exchanges are not accepted. You can request a cancellation within 24 hours of your order, however, there is no guarantee a cancellation will be accommodated.
- If there is an issue with your order, please make sure to email tylar@bulabag.com within 10 days of delivery to fix any issues & concerns.
